Support Center

We're here to help you make the most of the CAMS ePRO System

Contact Support

Email Support

For general inquiries and assistance

[email protected]

Security Team

For security concerns and vulnerability reports

[email protected]

Phone Support

Available Monday - Friday, 8am - 6pm

1-604-229-3555

Frequently Asked Questions

How do I reset my password?

To reset your password, click on the "Forgot Password?" link on the login page. You will receive an email with instructions to create a new password.

What devices are compatible with CAMS ePRO?

CAMS ePRO is designed to work on any modern device with an internet connection. This includes desktop computers, laptops, tablets, and smartphones running updated versions of Chrome, Firefox, Safari, or Edge browsers.

How is my data protected?

Your data is protected with industry-standard TLS 1.3 encryption during transmission and AES-256-CBC encryption for stored data. We implement strict role-based access controls and conduct regular security audits to ensure your information remains safe.

Can I export patient data?

Yes, authorized users can export patient data in various formats (CSV, PDF, Excel) for further analysis or record-keeping. All exports are securely logged and must comply with your organization's data handling policies.

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